Roles & Responsibilities:

• Collect all outstanding debt from customers as per stipulated trade terms.
• Perform regular visits to customers for collection of outstanding payments.
• To reconcile debtors accounts to ensure accounts are up to-date.
• Manage disputes related to outstanding payments.
• Preparation and processing of Accounts receivable claims
• Prepare customer statements, post allocations and on a weekly basis and share this report with the field team.
• Prepare weekly and monthly collection reports encompassing individual performance.
• Circularization of weekly aging report
• Managing the company's accounts receivable process, including the issuing of invoices, following up on overdue payments, and reconciling customer accounts
• Communicate with customers to ensure payments are made on time.
• Analyze the credit risk of new and existing customers to determine the credit worthiness of each
• Build and maintain strong, professional relationships with all Customers as assigned
• Understand the specific needs and preferences of individual customers and provide feedback to the company to enable tailored solutions to these needs.
• Identify and resolve any issues or challenges related to customer debt promptly and efficiently.
• Escalate any issue not able to resolve as per our laid down escalation matrix.
• Adhere to all company policies and ethical standards targeting Customer debt , collection, and fair business practices.
• Maintain a high level of integrity in all interactions with customers and stakeholders, ensuring that the debt of the customer is fully reconciled and correct at all times
• Stay informed about industry developments, Credit & Risk Management, and best collection practice techniques.
• Identify and raise any gaps identified for training.
• Actively stay engaged
• Participate in training sessions to enhance skills and knowledge.

Minimum Requirements:

• Bachelors’ Degree in Accounting, Finance, or any other related field
• CPA
• 3+ Years of experience on a relevant role
• Proven experience in a similar role within the FMCG industry