Roles and Responsibilities:

• Executes day-to-day surveillance of buildings and equipment and reports all building and customer defects.
• Monitors performance of equipment and installations and co-provides input on power usage and capacity planning.
• Provide data for input into reports, such as electric meter data.
• Provide data for input into reports, such as electric meter data.
• Support the maintenance and repairs of buildings and equipment in accordance with change requests, Service Level Agreements (SLAs), and Measures of Performance (MOP).
• Co-direct repairs and maintenance executed by external employees and documents the performed activities in accordance with change requests, SLAs, and MOP.
• Respond to alarms and handle or escalate alarms according to guidelines.
• Provide practical direction for external security employees.
• Participate in inventory control of supplies.
• Make suggestions for improving the quality and effectiveness of the data center.
• Participate in the full continuous (24x7) call-out team and/or shifts.
• Execute Customer Implementation process
• Provide customer service support
• Ensure that the data center is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services.
• Support the Data Centre Manager to maintain all data center standards, procedures, health and safety, and day-to-day infrastructure performance issues

Minimum Requirements:

• Bachelor's Degree in Telecommunication, Information Technology, Computer Science/Engineering
• 4+ years’ experience in Telecommunications, with field operational support experience, with at least 2 years experience in the fixed infrastructure environment