Roles & Responsibilities:

• Oversee the day-to-day operations of the retail outlet (including customer service, human resource management, and sales activities) to ensure efficiency and compliance with standards.

• Be accountable for sales performance and the achievement of approved financial objectives.

• Procure goods and services based on stock levels, demand, and operational requirements.

• Recruit, onboard, and train new employees.

• Lead, motivate, assess, and develop staff to enhance performance and skills.

• Prepare staff schedules, allocate responsibilities, and coordinate daily shop activities.

• Monitor the quality of products and services provided to customers.

• Address customer complaints and resolve issues in line with applicable laws and internal procedures.

• Manage daily cash collections and ensure secure and accurate reconciliation.

• Carry out regular, periodic, and spot stock inventories.

Minimum Qualifications:

• Bachelor’s degree in business related field
• 4+years of branch/ store management experience in the retail industry
• Experience in the automotive industry will have an added advantage.
• Conversant and Knowledgeable in the use of ERP.
• Strong analytical, planning, and coordination skills
• Good communication and stakeholder management ability