Job Purpose

Contribute to the creation and implementation of best practice in Show room management vision, strategy, policies, processes and procedures to aid and improve Sales performance.

Skills

• High Customer Orientation.
• Good communication, interpersonal and negotiation skills.
• Highly organized, detail oriented and self-motivated.

·         Good in MS office use and internet

Primary Responsibilities

General and Task Management

·         Business Development for the existing and recruiting new showroom customers.

·         Achieve the showrooms monthly and annual sales targets/budget.

·         Expand the overall current business with an eye on market share growth.

·         Customer relationship management.

·         Sales forecasting and demand planning to guide production.

·         Brand development through participation in exhibitions.

·         Handling customer complaints and enquiries that have been escalated.

·         Managing the team in running daily operations of the showroom.

·         Submission of market feedback thorough weekly and monthly reviews.

·         Undertake frequent showroom benchmarking to understand what’s new in the market and advise management on the same.

·         Competitor analysis for our customers and prospective customers.

·         performance management and motivation of the showroom staff.

·         Take full leadership of the showroom department.

·         Develop and implement various walk-in customer retention plans to ensure that all clients are happy.

·         Work closely with specific account holders and Finance department to ensure customer payments are done as per agreed                     terms.

·         Implement all marketing activities in the showroom according to agreed budgets in order to sustain market leadership and                  secure healthy growth rates.

·         Supervise costs and overheads, and all factors affecting the profitable performance of the showrooms.

·         Perform any other duties allocated by the showroom’s director

People Management

·         Manage, coach and develop a high performing Show Room team that meets agreed objectives and which delivers best practice            results, added value and continuous improvements.

·         Training showroom staff on effective sales and communication strategies.

·         Set department objective and KPIs for his team, communicate, review and assess ongoing performance of direct reports.

·         Consistently promote high standards through personal example and roll out through the team so that each member of the                     team  understands the standards and behaviour expected of them.

·         Monitor the completion of tasks and ensure good performance and record on appropriate systems.

Self-Management

·         Support and ensure compliance with Health & Safety regulations, Quality and Environmental standards, and all other Company            policies and procedures

·         Support encourage and develop team and take ownership for team cohesion

·         Proactively contribute to creating a good team atmosphere

·         Anticipates and overcomes obstacles.

·         Makes useful links to arrive at insightful plans and solutions

·         Embraces personal challenge.

·         Confident, rounded thinking

·         Be resilient, optimistic and open to change

·         Has an Adult: Adult, collaborative approach to others

·         A self-starter, motivated and able to positively motivate others

·         Focused and target driven with a positive, can-do attitude

Candidate Specific

Academic Qualifications

·         Bachelor’s Degree in Sales and Marketing or any Business-related Field.

·         Customer Service Training is a requirement.

Experience

·         Minimum 5 years’ experience in showroom sales management

·         Previous work experience in a Similar/ related role.