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POS Technical Support Officer


Job Summary

Location : Nairobi Kenya
Total View :689
Job type : Full Time
This job has already expired



Job Description

Job Purpose: Handles day-to-day POS technical operations (POS Networking, testing, debugging, and application supporting) also monitoring the ticketing system and the POS maintenance cycle

Roles & Responsibilities:

  • Responsible for any POS technical-related issues
  • Handle POS maintenance technical-related issues.
  • Handle POS wireless connectivity networking-related issues with ISPs.
  • POS Applications' Testing & Quality Assurance.
  • Monitor and ensure that POS terminals are following Schemes mandates and regulations.
  • Monitor and ensure that POS terminals are following PCI-DSS regulations and certificates.
  • Handle POS integration requests and licenses with clients as well as Vendors.
  • Supporting all POS Profiles Databases, System support, and queries.
  • Support the POS deployment and POS maintenance teams in troubleshooting field problems.
  • Support NIA operation teams for any POS servers (N-Genius, Ingenico & VeriFone) technical-related issues
  • Support Testing and Development teams concerning POS terminal configurations and technical Issues.
  • Testing and deploying new POS technologies.
  • Maintained and generate reports on the database (MSSQL).
  • Handle tracking and ticketing systems and confirm maintenance actions.
  • Provide Technical support to the POS Repair center for any POS Hardware related issues.
  • Prepare Daily, Weekly, and Monthly reports for support activities and ticket status.
  • Monitor the POS Maintenance stock of terminals, spare parts, and accessories.
  • Receive and test the terminals withdrawn for repair and take the necessary action.
  • Prepare a monthly inventory report with all terminals and accessories.
  • Handle day-to-day tickets (Clients’ Complaints) in all areas.
  • Set up the POSs on the terminal Management System (TMS) by creating and configuring the profile of the terminal upon request (Add, Replace, Delete, or Change configuration).

Minimum Qualifications

  • Bachelor of science degree in Engineering or equivalent.
  • 3+ years in the engineering field
  • Understands Scheme authorization and settlements.
    Excellent knowledge of various operating systems and Microsoft Office: Word, Excel, PowerPoint, Outlook, Project.
  • Excellent knowledge of SQL Database.
  • Demonstrated Technical Support or Account Management experience.
  • Must be able to skillfully prioritize and manage concurrent projects and issues\cases.
  • Excellent written and verbal communication, analytical and problem-solving skills
Frank Management Consult Ltd
Nyaku House, 1st Floor Argwings Kodhek Rd,Hurlingham
Contact Us: info@frank-mgt.com or
call us at (254) 020 2724724 / (254 )745897222.

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