HRM – Talent & Learning and Development

Reports to: General Manager

Direct reports:

HR Officers - Talent Acquisition

HR Officer – (L&D)

HR Assistants

JOB PURPOSE

The HR Manager will be responsible for developing and executing strategic HR initiatives focused on talent acquisition, learning and development (L&D), and employee engagement.

KEY RESPONSIBILITIES

• Develop and Implement recruitment plans tailored to the needs of the organization
• Oversee onboarding programs, ensuring new hires are effectively integrated and licensed where applicable.
• Lead the design, delivery, and evaluation of learning and development programs including security certifications, customer service, and supervisory training.
• Implement talent development plans, including succession planning and performance improvement initiatives.
• Maintain accurate records of employee licensing and certifications (e.g., PSRA compliance).
• Analyze HR metrics and provide monthly reports on staffing, training effectiveness, turnover, and engagement.
• Ensure compliance with Kenyan labour laws and private security industry regulations.
• Manage internal employee communication on HR policy, benefits, and career development.
• Conduct Training Needs Assessments (TNA) across departments and coordinate periodic refresher courses.
• Manage the performance management cycle and coach managers on performance conversations.
• Champion employee recognition, wellness, and retention strategies.

KEY PERFORMANCE INDICATORS

• 100% completion of background checks and PSRA licensing for new hires.
• Fill 90% of approved roles within agreed timelines (TAT of <21 days).
• 100% completion of mandatory onboarding and induction for all new hires.
• At least 85% of staff trained annually with improved performance outcomes.
• Reduce annual staff turnover by 10% through retention initiatives.
• Submission of accurate monthly HR reports by the 5th working day4.1 Minimum Knowledge/Qualification requirements

JOB REQUIREMENTS

Educational Qualification

Bachelor’s degree in HR, Business Management, or related field Professional Qualification-Higher Diploma in HRM, CHRP-K, or equivalent Valid IHRM Certification-Desirable

WORK EXPERIENCE REQUIREMENTS

Minimum of 7 years HR experience, with at least 3 in talent and L&D in a service-oriented or security-related organization

SKILLS (KEY SKILLS AND PERSONAL ATTRIBUTES)

• Recruitment & selection expertise
• Strong training design & facilitation skills
• Understanding of labour law and PSRA compliance
• Data-driven HR reporting and analytics
• Performance management system implementation
• Personal attributes required for the role
• High integrity and confidentiality