JOB TITLE: ECOMMERCE COORDINATOR              

REPORTS TO: OFFICE MANAGER AND CCO

DEPARTMENT: SALES    

MAIN DUTIES / RESPONSIBILITIES

Sales and Business Development:

• Act as the primary point of contact for B2B and B2C e-commerce companies.
• Develop and nurture relationships with e-commerce partners to drive sales and revenue.
• Identify and pursue new business opportunities and partnerships.
• Manage seller centers where required.
• Analysis and negotiation of contracts for new customers.

Product Listings and Content Management:

• Work closely with e-commerce partners to create and update product listings, ensuring accuracy and consistency.
• Optimize product listings for search engines and improve product descriptions.
• Manage product images, videos, and other multimedia content.

Order Processing and Fulfillment:

• Collaborate with e-commerce partners to process online orders and ensure timely order fulfillment.
• Coordinate with the team to ensure on-time shipment of products.
• Address and resolve order-related issues or inquiries from customers.

Customer Service:

• Provide excellent customer service by responding to inquiries, resolving problems, and managing customer feedback for e-commerce partners.
• Handle returns and exchanges according to company policies.

Sales Support:

• Monitor and analyze e-commerce sales metrics and performance for e- commerce partners.
• Implement sales promotions, discounts, and other marketing strategies in collaboration with e-commerce partners.
• Assist e-commerce partners with product selection and purchasing decisions.
• Create and align marketing calendars with customers
• Monitoring and implementing JBP terms and targets
• Visit customers and attend events as required
• Following up and ensuring that customer payments are on time

Market Research:

• Stay up to date with e-commerce industry trends, competitors, and market
• Identify opportunities for product expansion and improvements to enhance the online shopping experience.

Reporting and Documentation:

• Generate reports on e-commerce sales and performance for e-commerce
• Maintain records and documentation related to product listings, orders, and customer communications with e-commerce

Stock Management:

• Managing stock levels internally as well as externally
• Reconciling stocks regularly on-site and offsite

QUALIFICATIONS

1. Bachelor's degree in business, marketing, or a related field (preferred).
2. Proven experience in e-commerce operations, sales, or
3. Strong analytical, communication, and problem-solving
4. Proficiency in e-commerce platforms and sales
5. Ability to create and manage strong relationships with customers
6. Proven track record of meeting and exceeding sales targets