A default title
FRANK MANAGEMENT CONSULT LTD
Job Search Filter :
Hide

E-COMMERCE COORDINATOR

FMCG

Job Summary

Location : Nairobi Kenya
Total View :468
Job type : Full Time
This job has already expired

Industry

FMCG

Job Description

 

JOB TITLE: ECOMMERCE COORDINATOR              

REPORTS TO: OFFICE MANAGER AND CCO

DEPARTMENT: SALES    

 

MAIN DUTIES / RESPONSIBILITIES

Sales and Business Development:

  • Act as the primary point of contact for B2B and B2C e-commerce companies.
  • Develop and nurture relationships with e-commerce partners to drive sales and revenue.
  • Identify and pursue new business opportunities and partnerships.
  • Manage seller centers where required.
  • Analysis and negotiation of contracts for new customers.

Product Listings and Content Management:

  • Work closely with e-commerce partners to create and update product listings, ensuring accuracy and consistency.
  • Optimize product listings for search engines and improve product descriptions.
  • Manage product images, videos, and other multimedia content.

Order Processing and Fulfillment:

  • Collaborate with e-commerce partners to process online orders and ensure timely order fulfillment.
  • Coordinate with the team to ensure on-time shipment of products.
  • Address and resolve order-related issues or inquiries from customers.

Customer Service:

  • Provide excellent customer service by responding to inquiries, resolving problems, and managing customer feedback for e-commerce partners.
  • Handle returns and exchanges according to company policies.

Sales Support:

  • Monitor and analyze e-commerce sales metrics and performance for e- commerce partners.
  • Implement sales promotions, discounts, and other marketing strategies in collaboration with e-commerce partners.
  • Assist e-commerce partners with product selection and purchasing decisions.
  • Create and align marketing calendars with customers
  • Monitoring and implementing JBP terms and targets
  • Visit customers and attend events as required
  • Following up and ensuring that customer payments are on time

Market Research:

  • Stay up to date with e-commerce industry trends, competitors, and market
  • Identify opportunities for product expansion and improvements to enhance the online shopping experience.

Reporting and Documentation:

  • Generate reports on e-commerce sales and performance for e-commerce
  • Maintain records and documentation related to product listings, orders, and customer communications with e-commerce

Stock Management:

  • Managing stock levels internally as well as externally
  • Reconciling stocks regularly on-site and offsite

QUALIFICATIONS

  1. Bachelor's degree in business, marketing, or a related field (preferred).
  2. Proven experience in e-commerce operations, sales, or
  3. Strong analytical, communication, and problem-solving
  4. Proficiency in e-commerce platforms and sales
  5. Ability to create and manage strong relationships with customers
  6. Proven track record of meeting and exceeding sales targets

 

 

 

 

Frank Management Consult Ltd
Nyaku House, 1st Floor Argwings Kodhek Rd,Hurlingham
Contact Us: info@frank-mgt.com or
call us at (254) 020 2724724 / (254 )745897222.

Our Social media