Key Accounts Manager -Stationery

Job Summary

The key account manager will be responsible for handling key clients’ accounts. The key accounts manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client's needs, work within the company to ensure deadlines for the client are met, and help the client succeed. The key account manager will also bring in new business from existing clients or contacts and will develop new relationships with potential clients.

Key Account Manager

Developing a solid and trusting relationship between major key clients and company

1. Resolving key client issues and complaints
2. Developing a complete understanding of key account needs
3. Anticipating key account changes and improvements
4. Managing communications between key clients and internal teams
5. Managing merchandizers and distributors team assigned to each client
6. Strategic planning to improve client results
7. Negotiating contracts with the client and establishing a timeline of performance
8. Establishing and overseeing internal budgets with the company and external budgets with the client
9. Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
10. Collaborating with the sales team to maximize profit by up-selling or cross-selling
11. Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
12. Meeting all client needs and deliverables according to proposed timelines
13. Analyzing client data to provide customer relationship management
14. Expanding relationships and bringing in new clients

Minimum Qualifications

1. Bachelor's degree in marketing, business administration, sales, or relevant field; Master's degree preferred

2. Four to five years' previous work experience in sales, management, key account management, or relevant experience

Desired Skills

Able to multitask, prioritize, and manage time efficiently

Goal-oriented, organized team player

Encouraging to team and staff; able to mentor and lead

Self-motivated and self-directed

Excellent interpersonal relationship skills

In-depth understanding of company key clients and their position in the industry

Eager to expand the company with new sales, clients, and territories

Able to analyze data and sales statistics and translate results into better solutions

Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person

Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.

Strong negotiation skills, with ability follow-through on client contracts

Ability to multitask and manage more than one client account

Proven results of delivering client solutions and meeting sales goals