Sales Manager

Key Activities:

●  Manage and expand a pipeline of new leads 

● Lead the prospective/new customer acquisition process from “lead to close” 

● Support immediate post-sales activities as a primary customer contact 

● Prepare and facilitate customer hand-over.

Specific Responsibilities:

1.Business Development 

● Meet and exceed sales target of new monthly recurring revenue by building sales pipeline of qualified opportunities, articulating value proposition, and delivering winning solutions 

● Manage assigned account base and territory to overachieve net new Monthly Recurring Revenue targets 

● Partner with cross-functional teams on strategy and execution to drive adoption, increase productivity, and reduce/eliminate customer churn. 

● Create and execute a strategic sales plan that expands our customer base and extends the company's global reach ● Identify potential service delivery, operations, and performance gaps, while driving initiatives for improvement 

2. Customer Management 

● Meet with clients and prospects to maintain and grow long-lasting relationships. 

● Engage with vendors and partners to create go-to-market strategies with their sales teams 

● Hand-over closed business to the Customer Implementation / Operations team 

3. People Management 

● Lead and grow a team of top talent and deliver productivity that consistently exceeds standards and objectives. 

● Recruit, develop, motivate, and retain top talent, while providing career development and performance management. 

● Build a strong cross-functional operating cadence with team to discuss pipeline, forecasting, deal review, execution, and revenue 

1 realization. 

● Identify knowledge gaps within the team and develop plans for resolving them 

4. Proper Information Maintenance 

● Maintain up to date and accurate information on all customer and sales activity in ZohoCRM. 

● Manage opportunities in compliance with Sales processes and policies and Sales standards of performance. 

5. Learning and Development 

● Keep abreast of industry news, market trends, and the competitive landscape 

6. Business Support 

● Support ongoing corporate strategy and initiatives while promoting the company’s core values 

7. Additional Responsibilities 

● Perform any additional duties assigned by your Line Manager 

● Assist in any other activities that may be required to help your colleagues, from time-to-time

Role specific skills and competencies:

● Sales skills: Develop new business, identify and sell to customer needs, translate product features to benefits, have good listening skills, be sensitive to customers, deliver effective presentations, negotiate well, uses your closing skills appropriately and develop sales skills 

● Interpersonal skills: have good listening skills, build strong relationships, be flexible/open-minded, negotiate effectively, solicit performance feedback and handle constructive criticism 

● Results focus: Target and achieve results, set challenging goals, prioritize tasks, overcome obstacles and accept accountability 

● Negotiation skills: Conduct positive negotiation, ability to compromise, handle conflict, seek common ground, articulate own and others’ goals, stay focused on positive outcome

Experience, Knowledge, & Qualification Requirements:

To qualify for this role, you should have the following: 

● Bachelor’s degree or equivalent with 8+ years of related working experience, preferably in the data centre, telecommunications, IT, or technology fields. 

● Excellent communication skills including the ability to articulate, document and present concepts, and action plans, to various levels, both internally and externally. 

● Strong organizational and time management skills with attention to detail.

Analytical problem-solving skills to present straight forward solutions. 

● Self-motivated, independent, resourceful, and adaptable. 

● Proficiency in Excel, PowerPoint, and other analytical tools. 

● Willingness and ability to travel as required