Roles & Responsibilities:

• Oversee daily apartment operations and ensure compliance with policies, procedures, and safety standards.

• Set operational objectives and implement efficient operating practices.

• Develop and execute marketing initiatives to promote services.

• Advise management on pricing and expenditure control through market analysis.

• Manage basic financial records, including receipts and expenditures.

• Ensure high standards of customer service and timely resolution of guest enquiries.

• Supervise housekeeping and overall facility cleanliness.

• Assign duties, schedule shifts, train staff, and monitor performance.

• Coordinate maintenance, report damages, and follow up on repairs.

• Manage guest stay extensions and payment follow-ups.

• Oversee gym and swimming pool memberships and access.

• Prepare and submit fortnightly operational reports.

• Remain available on call and maintain confidentiality of organizational information.

Minimum Requirements:

• Diploma in hospitality management or business management
• 2+ year’s work experience in a similar role in a hotel chain/ serviced apartment background.