Duties & Responsibilities:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT
• Help Desk Technician or similar role
• Keep up to date with knowledge and trends on IT Security and Administration
• Manage Windows and Linux Servers. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
• Advanced level troubleshooting of Ameyo application and voice technology (ISDN/VOIP/PRI)
• Manage and troubleshoot Asterisk based PBX systems
• Write new programs/scripts and modify databases to suit internal and client requirements
• Monitoring of system logs, OS logs, database logs, trace files, database alert files to detect and troubleshoot runtime problems.
• Perform backups and data transfer activities
• Document and manage all IT inventory
• Manage external vendors and suppliers for all IT related services

Desired skills & Competencies:

• Degree/ Diploma in Computer Science or related field
• Advanced sklls in Ameyo application and voice technology
• Experience in technical support and troubleshooting of windows devices required
• Basic knowledge in IP telephony will be an added advantage
• Certification in ITIL / MCSA / LPIC / CCNA or other industry standard certifications will be an added advantage